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Terms and Conditions


Gone International Ltd. | Group Tour Bookings 

12. Updates to These Terms11. Privacy & Data Protection10. Complaints & Dispute Resolution9. Participant Responsibilities & Code of Conduct8. Changes & Unforeseen Circumstances7. Flights & Travel Insurance6. Cancellation, Refunds & Transfers5. Trip Confirmation & Minimum Participants Requirement4. Payment & Installments3. Booking Process & Deposits2. Definitions1. Introduction

1. Introduction

1.1 These Terms and Conditions govern the booking and participation in group tours organized by Gone International Ltd. (Company Number SC823923, United Kingdom).

1.2 By booking a tour through our website or any other channel, you agree to these Terms and Conditions.


 

2. Definitions

  • "Gone International Ltd." (GI) refers to the tour organizer.
  • "Tour" refers to the travel experience provided, including accommodation, activities, and other inclusions.
  • "Experience" refers to the event portion of the trip, covered by the non-refundable deposit.
  • "Fee" refers to the total cost of the trip, which includes the deposit and the tour package price.
  • "Deposit" refers to the initial non-refundable payment made directly to Gone International Ltd.
  • "Trust My Travel" refers to the third-party platform through which installment payments and final payments are processed.


3. Booking Process & Deposits

3.1 All bookings must be made individually. No group bookings are allowed under one transaction.

3.2 A fixed deposit is required to secure a spot. This deposit is not for the tour but for the experience (event).

3.3 The deposit is paid directly to Gone International Ltd. via credit/debit card, bank transfer, or any other payment platform.

3.4 The deposit (minus Stripe fees) is refundable only within 72 hours of payment unless a) otherwise stated (some deposits are refundable up to 7 days from payment, please read the trip page details) or b) the trip is canceled due to insufficient participants (see Section 6). 


4. Payment & Installments

4.1 The remaining balance of the Fee must be paid through Trust My Travel once the trip is confirmed.

4.2 Payment can be made in full or via an instalment plan. An instalment plan is only available upon request and may incur an additional charge.

4.3 The full Fee must be paid at least 30 days before the trip starts. Failure to pay the full balance may result in:

  • Automatic cancellation of your booking.
  • Loss of all payments made, including deposits and installment payments.
  • Your place being sold to another participant.


5. Trip Confirmation & Minimum Participants Requirement

5.1 The tour will only proceed if the minimum required number of participants have paid their deposits.

5.2 Gone International Ltd. will endeavor to confirm whether the trip will go ahead within 21 days of the trip announcement but may take longer.

5.3 If the trip is not confirmed within 60 days of departure, you will receive a full refund of your deposit.

5.4 Do not book flights until you receive official "Trip Go Ahead" confirmation from us.

5.5 If the trip is canceled due to insufficient numbers, refunds will be processed within 7 working days.


6. Cancellation, Refunds & Transfers

6.1 Traveler-Initiated Cancellations

  • Deposits are only refundable within 72 hours of payment.
  • If you cancel after the 72-hour refund period but before the final payment deadline, you will receive no refund.
  • If you cancel after making full payment, no refund is available unless permitted on a case-by-case basis.

6.2 Transferring a Booking

  • Transfers to another person are not allowed as each traveler is set up with an account on Trust My Travel, which does not allow transfers.
  • However, Gone International Ltd. may assist in finding a solution, but this is at our discretion and any additional costs will be borne by you.

6.3 Credits for Future Trips

  • Deposits cannot be transferred to future trips.
  • However, we may consider alternatives on a case-by-case basis, depending on circumstances.

6.4 Refunds

  • Refunds will be issued based on specific conditions.
  • Cash refunds are never provided; only credit or refunds via the original payment method.


7. Flights & Travel Insurance

7.1 Flights are NOT included in your booking. You must arrange your own flights to the starting location.

7.2 You must submit your flight details at least one week before departure.

7.3 Travel insurance is mandatory and must cover at least medical and repatriation expenses.

7.4 You must provide proof of insurance upon arrival. Failure to do so may result in denial of participation without a refund.

7.5 Travelers are responsible for arranging their own transportation from the airport to the starting point of the tour.


8. Changes & Unforeseen Circumstances

8.1 Itinerary Changes:

  • If changes occur due to weather, supplier issues, or other unforeseen circumstances, Gone International Ltd. reserves the right to adjust the itinerary without offering refunds.
  • For details, refer to Package Travel Regulations Compliance Guide.

8.2 Force Majeure:

  • We are not responsible for cancellations due to events beyond our control, including but not limited to natural disasters, political unrest, pandemics, or strikes.
  • In such cases, refunds or alternative travel arrangements will be determined based on regulations and supplier policies.

8.3 Third-Party Service Providers

  •  Gone International Ltd. uses independent third-party suppliers such as hotels, retreat venues, restaurants, and transport providers. While we take reasonable care in selecting our partners and providing accurate descriptions, we do not own, operate, or control these services. Service levels, facilities, and conditions may vary and are subject to change.
  • If a supplier fails to deliver services as described, Gone International Ltd. will make reasonable efforts to find suitable alternatives or assistance, as required under applicable package travel regulations.
  • We are not liable for dissatisfaction or inconvenience arising from factors outside our reasonable control, or from differences between expectations and the supplier’s standard of service, provided the essential parts of the package are delivered as described.

8.4 Itinerary Adjustments 

  • All itineraries provided in marketing materials, brochures, or online listings are indicative guides. The order of activities, exact timings, or specific inclusions may be adjusted due to local conditions, weather, or operational needs.
  • Such adjustments may include swapping activities between days, changing the sequence, or substituting a listed activity with a similar alternative of equal value.
  • These are considered minor changes and do not entitle participants to a refund, provided the overall content of the trip remains materially the same.
  • A final itinerary will be provided before the trip begins, and Gone International Ltd. will make reasonable efforts to deliver the programme as closely as possible to the advertised description.


9. Participant Responsibilities & Code of Conduct

9.1 Eligibility

  • Participants must be 18 years or older to book.
  • Travelers must review the trip details to ensure suitability before booking.

9.2 Behavioral Expectations

  • We maintain a zero-tolerance policy for disruptive behavior, including:
    • Use of illegal drugs.
    • Harassment or violence toward other guests or staff.
    • Repeated disregard or disrespect for tour guidelines, team or guests.
  • If you violate these terms, Gone International Ltd. reserves the right to remove you from the tour with no refund.

9.3 Environmental Issues 

Gone International cannot guarantee environments free of environmental allergens (e.g., mould, pollen, dust). Participants with severe allergies or sensitivities must inform GI in writing prior to travel, bring necessary medications, and accept personal responsibility for managing their condition. GI will make reasonable efforts to liaise with venues to minimize risk but cannot be held liable for allergic reactions caused by site conditions.

9.4 Unused Services

  • If a participant chooses not to take part in any part of the tour, arrives late, leaves early, or is unable to participate in included activities for personal reasons, no refund or partial refund will be made.
  • The Fee covers the full package, not individual components, and refunds cannot be given for services not used.
  • If a participant misses activities due to late arrival or transport delays outside the organiser’s control, it will be considered a self-curtailment of the trip.
  • Gone International Ltd. will, where possible, assist the participant in rejoining the group, but all extra costs (e.g. transport, accommodation) are the responsibility of the participant.

9.5 Liability Disclaimer

  • Gone International Ltd. is not liable for:
    • Personal injury, illness, or death during the trip.
    • Loss, theft, or damage to personal property.
    • Delays, changes, or cancellations caused by airlines, transport providers, or other third parties.

By booking, you agree to waive claims against Gone International Ltd. for any loss or injury sustained during the tour.

10. Complaints & Dispute Resolution

10.1 Any concerns must first be raised during the trip with our on-ground representative.

10.2 If unresolved, you may submit a formal complaint via email to hello@goneinternational.com within 14 days of the trip's conclusion.

10.3 Disputes will be resolved through mediation before any legal action is taken.

10.4 This agreement is governed by UK law, and disputes will be handled in UK courts.


11. Privacy & Data Protection

11.1 By booking, you consent to Gone International Ltd. collecting and processing personal data as outlined in our Privacy Policy.

11.2 We only share your details with third parties essential to delivering your trip (e.g., hotels, activity providers).


12. Updates to These Terms

12.1 These Terms may be updated periodically. Continued use of our services constitutes acceptance of the latest version.

By booking a trip with Gone International Ltd., you confirm that you have read, understood, and agreed to these Terms and Conditions.

For inquiries, contact: hello@goneinternational.com

First Created : 16 February 2025.

Last updated: 8 September 2025.

These Terms and Conditions were updated to include additional clauses on guest behaviour, environmental/allergen risks, unused services, third-party supplier responsibilities, and itinerary adjustments.